General Conditions of Sale
1. Introduction
These General Conditions of Sale (hereinafter, "GTC") govern the sale of products marketed by www.valledilana.com. Each purchase is governed by the GTC in the version published on the site at the time of ordering.
2. Acceptance of the General Conditions of Sale
By placing an order in accordance with the procedures provided, the customer declares that he has read all the information provided during the purchase process and accepts the GCS and payment conditions listed below.
3. Products
www.valledilana.com offers high quality wool mattresses, pillows and toppers. Each product is accompanied by an information sheet explaining its main characteristics.
4. Prices
The prices of products sold on www.valledilana.com are expressed in euros and include VAT. The contribution for shipping costs is calculated at checkout.
5. Ordering products
Orders are placed via the website www.valledilana.com. When confirming the order, the customer will receive a summary email.
6. Payment Methods
Payment can be made by:
Credit card
PayPal
Bank transfer
The security of online transactions is guaranteed by advanced data encryption technologies.
7. Delivery
Deliveries are made within 3-5 working days in Italy. Any delay will be communicated to the customer by email.
8. Right of withdrawal
The customer has the right to withdraw from the purchase without penalty and without specifying the reason within 14 days of receipt of the products, by sending a communication to www.valledilana.com via email.
9. Product Warranty
All products sold by www.valledilana.com are covered by a 24-month warranty for manufacturing defects, in accordance with the current legislation.
10. Complaints
Any complaint must be addressed to www.valledilana.com via email at the address specified on the website.
11. Changes to the GTC
www.valledilana.com reserves the right to modify the GTC at any time, without prior notice, with effect from the moment of their publication on the site.
12. Applicable Law and Jurisdiction
These GTC are governed by Italian law. The consumer’s court shall have jurisdiction over any dispute.
13. Contact details
For any questions or further information, please contact customer service via:
Email: info@valledilana.com
Telephone: (+39) 3468288937